Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We offer free shipping in the EU, UK and US.

This depends on the location. Generally, orders will take 1-6 business days to arrive. Delivery details will be provided in your confirmation email.

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your order on our shipping partner’s website.

We accept major credit cards, PayPal, Apple Pay, Google Pay, and Alma (pay in 3 installments) to ensure a smooth and secure transaction.

We offer a 14-day return policy starting from the day you receive the ordered product. To be eligible for a return, your item must be in the same condition you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return process, you need to contact us at contact@thalieparis.com. Items sent back to us without first requesting a return will not be accepted.

Please find detailed information on our return policy page.

From France, we offer free returns.

After your return is accepted, you can make a separate purchase. Please stay in touch with our customer service team under contact@thalieparis.com to make sure this process can be completed in the fastest way possible.

We use innovative, high-quality, and sustainable materials such as upcycled salmon leather and vegan leather made from cactus. Moreover, we use various upcycled or recycled materials from the luxury industry.

Thalie Paris bags are designed in Paris and handcrafted in France, Italy, Spain and Portugal ensuring high-quality craftsmanship and attention to detail in every piece.

Thalie Paris offers a range of vegan bags made from cactus alt-leather as part of the vegan collection. While embodying an elegant lifestyle, this collection stays true to vegan principles.

To maintain the quality of your Thalie Paris handbag, generally avoid exposure to moisture and abrasive surfaces. Clean with a soft, dry cloth and store in the dust bag provided when not in use.

Salmon leather should be treated like any regular leather good. Recommend leather cleaning products may be used. 

For alt-leather made from cactus, leather cleaning products must not be used. Instead, the bags can be cleaned using a sponge and a small amount of water.

For our evening collection, made from recycled satin and sustainably sourced rhinestones, use a soft, damp cloth and dab gently. Avoid rubbing, which can damage the fabric.

Our commitment to sustainability is reflected in every step of our production process. For all of our products, we use low-impact and innovative materials, whether vegan leather made from cactus, upcycled salmon leather, or various other recycled or upcycled luxury materials. Further, our products are handmade in France, Italy, Portugal, and Spain ensuring ethical and low-impact production practices. However, we are not perfect and recognize we can improve, but we're dedicated to making daily sustainable choices to lessen our social and environmental footprint across the entire business. 

You can reach our customer service team via email at contact@thalieparis.com or through the contact form at the bottom of the website. We are happy to assist you with any questions or concerns.